Accessibility, empathy, art and character — in that order.

I work on products people don't get to choose — HR platforms, logistics tools, retail checkouts — and on the ones nobody thought to make for them at all.

a designer who still makes things with her hands

I'm a UX designer based in Seattle, currently working on HR and payroll software. Before that I ran e-commerce UX research at Zion & Zion, and designed a driver-facing ticketing app for World Oil. I studied Human Centred Design at Srishti Institute of Art, Design and Technology in Bangalore, where my thesis became Full Housie!, a housie set in braille that was selected by the Microsoft Research team in Bangalore.

The work keeps returning to one question: who is this product leaving out? A player who can't read the ticket. A shopper who can't see a price without a membership. A new hire whose first email from their employer looks like spam. Usually it's someone who stopped reporting the problem and built a workaround instead.

How I work

• Watch and time the task before cataloguing the interface.
• Back every finding with something a stakeholder can watch, not only a percentage.
• Prefer the fix that preserves what people already know how to do.
• Write down what was deliberately left out of scope, and why.

Recognition & writing

• Play for All — selected by the Microsoft Research team, Bangalore; submitted to the TACT Grand Challenge, CTIS 2022
• The Tesla turn signal buttons, and the UX coping mechanism I didn't sign up for
• My iPhone's Bluetooth: a tale of a UX flaw